Jurisdiction and Account Records
Our position is straightforward: access depends on local law, and we only keep an account open where that law allows it. Payment logs from DANA, OVO, GoPay, QRIS, and bank transfer are tied to the account that sent them, which helps us resolve mismatched entries, verify
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withdrawal requests, and answer corrections without guesswork. If you ask for a change, we may ask for the wallet name, the last four digits on the source account, or a screenshot from the payment app. We keep only the records needed for support, security, and dispute
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handling, then move older files through a fixed retention cycle unless a legal hold requires more time.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.